Privacy Policy
At ASTYLIO, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect when you visit or use our website, place an order, contact us, or otherwise interact with ASTYLIO. It also explains how we use, protect and share that information.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. ABOUT ASTYLIO
ASTYLIO is a fashion brand operated by AStylio Lifestyle, a partnership business based in Pune, Maharashtra, India.
Business Name: AStylio Lifestyle
Brand Name: ASTYLIO
Business Address: F-903, Gini Belvista, Porwal Road, Dhanori, Pune – 411015, Maharashtra, India
Email: contact.astylio@gmail.com
Phone / WhatsApp: +91 84839 18989
For any privacy-related questions or concerns, you may contact us using the details above.
2. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us or information that is automatically collected when you use our website.
2.1 Information You Provide
When you create an account, place an order, contact us, or use certain features of our website, we may collect:
- Full name
- Mobile or telephone number
- Email address
- Billing address
- Shipping or delivery address
- Order and purchase details
- Product preferences or information you choose to provide
- Information provided when requesting an exchange, return or refund
- Information provided through customer-support communications
- Information submitted through contact forms, WhatsApp or other communication channels
Please provide accurate and up-to-date information so that we can process your orders and provide customer support effectively.
2.2 Payment Information
Payments made through our website may be processed by Razorpay or other authorised payment service providers.
Depending on the payment method selected, the payment provider may collect information necessary to process the transaction, such as card, UPI, banking or other payment details.
ASTYLIO does not intentionally collect or store your complete card number, CVV, UPI PIN, banking password or other sensitive payment credentials on its own systems.
Payment information is processed by the relevant payment service provider in accordance with its applicable terms, privacy policy and security practices.
2.3 Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Website interactions
- Date and time of access
- Referring website or source
- Approximate location information
- Other technical information required to operate and improve our website
This information may be collected through cookies, analytics tools and similar technologies.
3. HOW WE USE YOUR INFORMATION
We may use the information we collect for the following purposes:
- To create and manage customer accounts, where applicable
- To process and fulfil orders
- To process payments
- To arrange delivery of products
- To communicate with you regarding your orders
- To provide customer support
- To process exchanges, returns and refunds
- To respond to enquiries and requests
- To verify transactions and prevent fraudulent or unauthorised activity
- To maintain the security and functionality of our website
- To understand how customers use our website
- To analyse website performance and improve our products, services and customer experience
- To send service-related communications
- To send promotional communications where permitted by applicable law and where appropriate consent has been obtained
- To comply with applicable legal, regulatory and accounting requirements
- To establish, exercise or defend legal rights where necessary
We will use personal information for legitimate and relevant purposes connected with our business and the services we provide.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to provide, maintain and improve our services.
Cookies may be used for purposes including:
- Essential website functionality
- Maintaining shopping-cart information
- Remembering preferences
- Understanding website traffic
- Measuring website performance
- Improving user experience
- Understanding customer interactions with our website
- Measuring the effectiveness of marketing or advertising activities, where applicable
We may use third-party analytics services, such as Google Analytics, to understand website usage and improve our services.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
Where required by applicable law, we will seek appropriate consent before using non-essential cookies or similar technologies.
5. ORDER, SHIPPING AND DELIVERY INFORMATION
To fulfil your order, we may share necessary customer information with authorised payment, shipping and logistics service providers.
This may include:
- Name
- Mobile number
- Delivery address
- Order details
Such information is shared only to the extent reasonably necessary to process, deliver and support your order.
Our delivery partners may contact you regarding delivery or related service matters.
6. HOW WE SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties.
We may share relevant personal information with trusted service providers where necessary to operate our business and provide our services.
These may include:
- Payment service providers, including Razorpay
- Courier and logistics partners
- Website hosting and technology providers
- Website analytics providers
- Customer-support service providers
- Email, SMS or WhatsApp communication providers, where applicable
- Marketing and advertising service providers, where applicable
- Professional advisers and service providers
- Government authorities, regulators or law-enforcement agencies where required or permitted by applicable law
We aim to share only the information reasonably necessary for the relevant purpose.
7. MARKETING COMMUNICATIONS
Where permitted by applicable law and where appropriate consent has been obtained, ASTYLIO may send promotional communications through channels such as:
- SMS
- Other communication channels
These communications may include information about new products, product launches, offers and promotions, discounts, brand updates, and other ASTYLIO-related information.
You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us at contact.astylio@gmail.com.
Please note that opting out of promotional communications will not necessarily stop important service-related communications, such as order confirmations, payment updates, delivery information, exchange or refund updates, or other communications necessary to fulfil your transaction.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Completing transactions
- Providing customer support
- Managing exchanges, returns and refunds
- Maintaining business and transaction records
- Meeting accounting, tax and legal requirements
- Resolving disputes
- Preventing fraud and misuse
- Protecting our legal rights
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.
9. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
We work with service providers that are expected to maintain appropriate safeguards for information processed on our behalf.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your personal information, we cannot guarantee absolute security.
10. THIRD-PARTY SERVICES AND WEBSITES
Our website may use or contain links to third-party services, websites, applications or platforms.
These may include payment services, analytics services, social-media platforms, advertising platforms, delivery services or other third-party technologies.
Third-party services operate according to their own terms and privacy policies.
ASTYLIO is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.
We recommend reviewing the relevant third-party privacy policies before providing personal information directly to those services.
11. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including rights to:
- Request information about the personal data processed by us
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Raise a concern regarding the processing or handling of your personal information
- Request information regarding the purposes for which your personal information is processed
To exercise an applicable privacy right, you may contact us using the details provided below.
We may need to verify your identity before processing certain requests to protect your information against unauthorised access.
Certain information may be retained where required by law or where there is a legitimate legal or business reason for retaining it.
12. WITHDRAWAL OF CONSENT
Where we process your personal information based on your consent, you may withdraw that consent by contacting us.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services or features where the relevant information is necessary to provide those services.
13. CHILDREN’S PRIVACY
Our website is intended for general use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.
14. GRIEVANCE REDRESSAL
If you have any questions, concerns or complaints regarding the collection, use or handling of your personal information, you may contact us.
Privacy / Grievance Contact: AStylio Lifestyle
Email: contact.astylio@gmail.com
Phone / WhatsApp: +91 84839 18989
Address: F-903, Gini Belvista, Porwal Road, Dhanori, Pune – 411015, Maharashtra, India
We will review privacy-related requests and complaints and respond in accordance with applicable law and our applicable internal procedures.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies we use, our data-processing practices, or applicable laws and regulations.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically for the latest information about our privacy practices.
16. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with this Privacy Policy shall be subject to the applicable jurisdiction of the courts in Pune, Maharashtra, India, subject to applicable law.
17. CONTACT US
If you have any questions about this Privacy Policy or how ASTYLIO handles your personal information, please contact us:
ASTYLIO
AStylio Lifestyle
F-903, Gini Belvista,
Porwal Road, Dhanori,
Pune – 411015, Maharashtra, India
Email: contact.astylio@gmail.com
Phone / WhatsApp: +91 84839 18989
We are committed to handling your personal information responsibly and addressing your privacy-related concerns.