Shipping, Exchange
& Policies
Everything you need to know about ordering, delivery and exchanges.
Domestic Shipping
We ship across India. Orders are processed within 1–2 business days and delivered within 5–7 business days depending on your location.
Free shipping is available on orders above ₹2,999. For orders below this amount, a standard shipping fee will be applied at checkout.
You will receive a tracking link via email and SMS once your order has been dispatched.
Delivery Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Logistics disruptions
- Public holidays
- Other unforeseen circumstances
We appreciate your patience and will keep you informed of any significant delays.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product and packaging
- A description of the issue
Our team will review and resolve the issue promptly.
2. Exchange Policy
Eligibility
We offer exchanges on products that meet the following conditions:
- The product is unused, unwashed, and in its original condition
- All original tags and packaging are intact
- The exchange request is made within 7 days of delivery
- The product is not from a sale or promotional offer (see below)
Exchange Shipping
For exchanges, the cost of return shipping is borne by the customer. We recommend using a trackable shipping method to ensure the product reaches us safely.
Once we receive and inspect the returned product, we will dispatch the exchanged item within 2–3 business days.
One Exchange Per Order
Each order is eligible for only one exchange. Please ensure you review your selection carefully before requesting an exchange.
Price Difference
If the exchanged product is of a higher value, the difference must be paid before dispatch. If the exchanged product is of a lower value, the difference will be issued as store credit.
Sale & Promotional Products
Products purchased during sales or promotional events are not eligible for exchange. All sale items are considered final sale.
No Routine Monetary Refunds
We do not offer monetary refunds. All eligible returns are processed as exchanges or store credit. This policy helps us maintain quality and pricing.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, we will arrange a free return pickup and send a replacement at no additional cost.
Products Not Eligible for Exchange
- Products purchased during sales or promotional events
- Products that have been worn, washed, or altered
- Products without original tags or packaging
- Intimate apparel and accessories
- Custom or made-to-order products
Orders can be cancelled within 2 hours of placement, provided they have not yet been dispatched. To cancel an order, please contact us immediately with your order number.
Once an order has been dispatched, it cannot be cancelled. In such cases, you may request an exchange after delivery in accordance with our Exchange Policy.
If you paid online, any eligible refund for a cancelled order will be processed to your original payment method within 5–7 business days.
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, RuPay)
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, and others)
- Wallets (Paytm, Mobikwik, and others)
- Cash on Delivery (COD) — available for orders up to ₹10,000
All online payments are processed securely through our payment gateway partners. We do not store your card details on our servers.
5. Frequently Asked Questions
We deliver across India. We are working on expanding our delivery to international locations soon.
Orders are typically dispatched within 1–2 business days. Delivery takes an additional 5–7 business days depending on your location.
Yes, we offer free shipping on all orders above ₹2,999. For orders below this amount, a standard shipping fee will be applied at checkout.
Yes, Cash on Delivery (COD) is available for orders up to ₹10,000. Please ensure someone is available to receive the package and make payment at the time of delivery.
Yes, we offer exchanges on eligible products within 7 days of delivery. The product must be unused, unwashed, and in its original condition with all tags intact. Please refer to our Exchange Policy for full details.
We do not offer routine monetary refunds. All eligible returns are processed as exchanges or store credit. In the case of a cancelled order (within 2 hours of placement), refunds are processed to the original payment method.
For exchanges, the cost of return shipping is borne by the customer. However, if you received a damaged, defective, or incorrect product, we will arrange a free return pickup.
Please contact us within 48 hours of delivery with your order number, clear photographs of the product and packaging, and a description of the issue. We will arrange a free return pickup and send a replacement at no additional cost.
Each product page includes a detailed size guide with measurements. If you are between sizes, we recommend sizing up for a more comfortable fit. Our customer care team is also available to assist you with sizing queries.
Need Help?
Have a question about shipping, exchanges or your order? Our team is here to help.
Contact Us